Additional Support | TourFactory

Preparing your home prior to our visit

Additional Support

Here is an amazing style guide to make your home look great!

How to Prep your Home:

Prep the Outside of your Home

  • Put away or roll up garden hoses
  • Pick up toys, pet bowls, yard equipment or clutter
  • Manicure and tidy up the yard, bushes, plants, etc.
  • Make pools, spas and patio areas look inviting 
  • Remove cars from your driveway/surrounding streets
  • Ask neighbors about removing their cars and trash bins

 Prep the Inside of your Home

  • Tuck away magazines, newspapers, toys, pet items, etc. 
  • Add fresh flowers or plants, but keep it simple
  • Increase open space by removing extra items/furniture 
  • Buyers love fireplaces – make yours look grand!

 Prep Kitchens, Baths, and Master Bedrooms

  • Remove magnets and photos from the refrigerator
  • Clear countertops of clutter
  • Remove or neatly arrange towels
  • Close toilet seats
  • Make beds and de-clutter bedside tables, etc. 

Pets

  • We love pets, but it’s better (for both of us) if they’re locked up in a safe place during the photo shoot.

Prep Just Before We Arrive

  • Well-lot and ready to impress! Open curtains, turn off ceiling fans and turn ON as many lights as possible.

To print off your checklist, please click here.

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Check Image Size and Video Resolution

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How to Check Image Size & Video Resolution on PC:

Do you have a Mac? Click here.

Are you checking Image Size or Video Resolution?

Image

Step 1: Right-click on the photo and select ‘Properties’. 

Note: if you need help finding your downloaded images, check out our article here.

Step 2: Go to Details tab to find the dimensions listed under ‘Image’ section.

Video

Step 1: Right-click on the video and select ‘Properties’.

Note: if you need help finding your downloaded video, check out our article here.

Step 2: Go to Details tab to find the resolution listed under ‘Video’ section.

How to Check Image Size & Video Resolution on Mac:

Are you checking Image Size or Video Resolution?

Image

Step 1: Open Finder and change to Column view.

Note: if you need help finding your downloaded images, check out our article here.

Step 2: Select the photo and find the dimensions listed below.

Video

Step 1: Open Finder and change to Column view.

Note: if you need help finding your downloaded video, check out our article here.

Step 2: Select the video and find the dimensions listed below.

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Finding Downloaded Photos

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How to Locate Downloaded Files on your Computer:

The folder that you’ve downloaded your files to can be found while you are inside your browser! Follow to chart below to navigate to the correct folder from your browser. 

BROWSERWINDOWS – SHORTCUTMAC – SHORTCUTADDITIONAL STEPS
ChromeControl + JCommand + Option + LClick show in folder / finder
Microsoft EdgeControl + JCommand + Option + LRight click file, click show in folder/finder
Mozilla FirefoxControl + JCommand + LRight click file, click show in folder/finder
Safarin/aCommand + Option + LRight click file, click show in folder/finder

Locate in your “Download” Folder for PC:

Do you have a Mac? Click here.

Step 1: Open your ‘File Explorer’ folder

Note: if it is not pinned to your taskbar, search ‘File Explorer’ using the magnifying glass icon next to the Start Menu.

Step 2: Navigate to ‘Downloads’ on the left-hand side.

Note: if ‘Downloads’ is not present in your Quick Access section, it will be listed under This PC section

Step 3: Your recent downloads will be visible in the ‘Downloads’ folder.

Locate in your “Download” Folder for Mac:

Step 1: Open your ‘Finder’ folder

Note: if it is not present on your Dock, use the Menu Bar magnifying glass in the top right-hand corner to search ‘Finder’.

Step 2: Navigate to ‘Downloads’ in Sidebar on the left-hand side.

Note: if it is not pinned in your Sidebar Favorites, search ‘Downloads’ using the magnifying glass on the top right-hand size of the Finder folder.

Step 3: Your recent downloads will be visible in the ‘Downloads’ folder. Note: this folder can also be found on your Dock next to the Trash. 

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Zip File Downloads

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How to Unzip a Zip File on PC:

Are you using a Mac? Click here.

Step 1: Open your ‘File Explorer’ folder. 

Note: if it is not pinned to your taskbar, search ‘File Explorer’ using the magnifying glass icon next to the Start Menu.

Step 2: Navigate to ‘Downloads’ on the left-hand side. 

Note: if ‘Downloads’ is not present in your Quick Access section, it will be listed under This PC section.

Step 3: Locate the .zip file download, right-click and select ‘Extract All…’

Step 4: On the pop-up screen, make sure ‘Show extracted files when complete’ box is checked, and click ‘Extract’.

Step 5: A new folder will be created in Downloads with your photos; you are now able to select/edit as needed.

How to Unzip a Zip File on Mac:

Step 1: Open your ‘Finder’ folder 

Note: if it is not present on your Dock, use the Menu Bar magnifying glass in the top right-hand corner to search ‘Finder’.

Step 2: Navigate to ‘Downloads’ in Sidebar on the left-hand side. 

Note: if it is not pinned in your Sidebar Favorites, search ‘Downloads’ using the magnifying glass on the top right-hand side of the Finder folder.

Step 3: Locate the .zip file and double-click to unzip the download.

Step 4: This will automatically create a new folder with the .zip file name; your photos will be available inside to select/edit as needed.

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